Our services
Being SMART means providing 360° customer support
What’s new
TD Support is designed to optimize every stage of the service process
- Support requests: New ticketing system with direct submission via webform
- Case management: The most suitable technician is assigned based on the nature of the issue
- Technical assistance: New tools to support diagnostics, troubleshooting, and spare parts identification
Assistance requests
Accessing the service is easy, just fill out the form on our website at the following link:
www.tecnodinamica.it/en/support
Please, make sure you have the machine’s serial number ready as it’s required to open a ticket
Helpdesk
Need help submitting a Ticket?
No worries! Our team is here to assist you, just call us at:
+ 39 0438 980484
Support is available Monday to Friday, from 8:00 AM to 12:00 PM and from 1:00 PM to 5:30 PM (CET)
Ticket management
Once your ticket has been assigned, you’ll receive a confirmation email from our technical team
Please make sure to always keep the code #TCK-# unchanged in the email subject line, this helps us track all related communications efficiently
Remote support
One of our technicians will get in touch with you shortly
To help us ensure maximum efficiency, please include the following in your request:
- A detailed and comprehensive description of the issue
- The area of intervention: mechanical, electrical, or software
- Any relevant photos or videos
Diagnostics and Troubleshooting
All technical documentation and the full service history of each machine are centrally managed within the new TD Support portal
This system allows us to maximize the effectiveness of diagnostics, troubleshooting, and problem-solving activities
Spare Parts and On-Site Service
Should remote assistance not resolve the issue, our technician will arrange the shipment of replacement parts and/or dispatch specialized technicians for an onsite intervention
Ticket Report
After each intervention, you’ll receive a report detailing the activities carried out:
- Partial Report: A summary of the work completed after each individual intervention
- Full Report: A final ticket closure report that outlines all activities performed, both remotely and on-site
Spare parts
Already know which spare parts you need?
Then there’s no need to open a support ticket
Our Spare Parts Department is available for information and quotations at the following email address:
